ABOUT
Nashtone Financial
Our partnerships with Canada's leading financial institutions allows us to offer our client's the very best products available at the most affordable rates.
Whether it be in the area of individual products such as life insurance, living benefits or retirement planning, or corporate benefit planning, we are able to assess your needs and objectives, and find the right fit, with the right company.
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Our Team
Steve Gibara, President and Founder
steveg@nashtone.com | Phone: 514-695-4775
Nina Madon, Director client experience and administration
nina@nashtone.com | Phone: 514-695-4775
In the Financial Security Business since 1989, Steve started his career with London Life, then branched out on his own in 2000 forming Nashtone Financial Inc.
Very proud dad of two beautiful girls aged 8 and 11, Steve lives and works in the wonderful neighborhood of Pointe Claire Village
Nina joined the team at Nashtone Financial in the year 2010. With hard work, and dedication to our clients, Nina now heads the client experience division.
Nina passionate about wines and food, and loves to travel
Belinda Amaral, Insurance Administration and Service
Jay Cascuna, Investment Administration and Service
Complaint Resolution Process
The purpose of our Complaint Resolution Process is to ensure that all of our customers are able to process a complaint and receive a response in a timely manner.
Step one: Contact Broker/Agent
If you feel unsatisfied or have a concern with our services or product, please contact the broker or agent who served you in buying your product.
Step two: Contact Us
After you’ve contacted your broker or agent and still feel unsatisfied with the response, please contact us. We will collect all the facts and independently review your case with the necessary provided information.Your complaint will be worked on a first come first served basis and an acknowledgement to your complaint will be sent in three (3) business days. To initiate your complaint, please contact:
Steve Gibara
Manager, Compliance
Email: steveg@nashtone.com
Phone: 514 695 4775
Step three: Contact your provincial or territorial insurance council
After contacting us, if you still feel unsatisfied, please contact the respective insurance council.
Autorité des marches financiers
For Quebec residents, AMF is an independent public body that is responsible for safeguarding investments in financial instruments. AMF assistance and Complaints
Autorité des marches financiers
Place de la cité, Tour Cominar
2640 boulevard Laurier, 3e étage
Sainte-Foy, Québec G1V 5C1
Website: www.lautorite.qc.ca
Email: information@lautorite.qc.ca
Québec City: 418 525-0337
Montréal: 514 395-0337
Other regions: 1 877 525-0337
Financial Consumer Agency of Canada (FCAC)
The Financial Consumer Agency of Canada (FCAC) supervises federally regulated financial institutions. For example, financial institutions are required by law to provide consumers with information about complaint-handling procedures.
Concerns about our complaint-handling procedure or a specific consumer provision, can be directed to the FCAC.
Financial Consumer Agency of Canada
427 Laurier Avenue West 6th Floor
Ottawa, Ontario K1R 1B9
Website: www.fcac-acfc.gc.ca
Toll-free: 1-866-461-3222
Need more details? Contact us
We are here to assist. Contact us by phone, email or via our Social Media channels.